Refund & Returns Policy

I gladly accept returns and exchanges

Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery

I don’t accept cancellations

But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
  • Custom or personalized orders
  • Digital downloads
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at jennifer@spiritquests.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Need help?

Contact us at jennifer@spiritquests.com for questions related to refunds and returns.